Terms of Service

Effective Date: February 22, 2026
Last Updated: February 22, 2026

Welcome to The Pine Sisters. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Overview

This website is operated by The Pine Sisters. Throughout the site, the terms "we," "us," and "our" refer to The Pine Sisters.

By using our website or purchasing from us, you agree to these Terms, as well as any policies referenced herein.

We reserve the right to update or change these Terms at any time. Continued use of the website after changes constitutes acceptance of those changes.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old

  • You will not use our products for illegal or unauthorized purposes

  • You will not violate any laws in your jurisdiction

A breach of these Terms may result in immediate termination of services.

3. Product Information & Availability

We strive to display product information accurately. However:

  • Colors may vary depending on your screen

  • Inventory may change without notice

  • We reserve the right to discontinue products at any time

We do not guarantee that all descriptions or content are error-free.

4. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to:

  • Modify prices at any time

  • Cancel orders due to pricing errors

  • Limit quantities purchased per customer

Payments are processed securely through third-party providers. We do not store full payment information.

5. Order Acceptance & Cancellation

An order confirmation does not guarantee acceptance.

We may cancel orders if:

  • Fraud or unauthorized activity is suspected

  • There is a pricing or inventory error

  • Billing information cannot be verified

If canceled after payment, a full refund will be issued.

6. Shipping & Delivery

Processing times are estimates and not guarantees.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs clearance

  • Incorrect addresses provided by customers

Risk of loss transfers to you once the package is handed to the carrier.

7. Returns & Refunds

Our Return Policy is posted separately on our website.

We reserve the right to refuse returns that:

  • Do not meet policy requirements

  • Show signs of wear or damage

  • Are returned outside the allowed timeframe

Refunds are issued to the original payment method.

8. Revival Sale Terms

Products purchased as part of our Revival Sale may be subject to additional conditions.

Revival Sale items may:

  • Be final sale

  • Not qualify for price adjustments

  • Have limited inventory

  • Be available for a limited time only

We reserve the right to modify or end the Revival Sale at any time without notice.

Revival Sale pricing reflects special circumstances and may not be reinstated once the promotion ends.

9. Chargebacks & Payment Disputes

We take payment disputes seriously.

By placing an order, you agree to contact us first at support@thepinesisters.com to resolve any concerns before initiating a chargeback.

Filing a fraudulent or unjustified chargeback may result in:

  • Permanent restriction from future purchases

  • Submission of order confirmation, tracking proof, delivery confirmation, IP address logs, and communication records to your payment provider

  • Collection efforts if merchandise was delivered

We reserve the right to dispute all chargebacks with supporting documentation.

10. Intellectual Property

All content on this website, including logos, images, text, graphics, and design elements, is the property of The Pine Sisters.

You may not:

  • Reproduce

  • Distribute

  • Modify

  • Republish

any content without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious code

  • Attempt to interfere with site security

  • Impersonate another person

We reserve the right to terminate access if misuse occurs.

12. Third-Party Services

Our website may contain links to third-party services. We are not responsible for:

  • Their content

  • Their privacy practices

  • Their policies

Use of third-party services is at your own risk.

13. Disclaimer of Warranties

Our website and products are provided "as is" and "as available."

We do not guarantee:

  • That the website will be uninterrupted

  • That errors will be corrected

  • That results from using our products will meet expectations

14. Limitation of Liability

To the fullest extent permitted by law, The Pine Sisters shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Lost data

  • Personal injury from product misuse

Our total liability shall not exceed the amount paid for the product in question.

15. Binding Arbitration & Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration rather than court proceedings.

You agree that:

  • Arbitration will be conducted individually

  • Class actions are waived

  • Claims must be brought in your individual capacity

Arbitration shall be conducted in the United States under the rules of the American Arbitration Association.

You waive the right to a jury trial.

This clause survives termination of your use of the website.

16. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware.

Any disputes not subject to arbitration shall be handled in courts located within that state.

17. Changes to These Terms

We may update these Terms at any time.

Updates will be reflected by revising the “Last Updated” date above.

18. Contact Information

The Pine Sisters
support@thepinesisters.com
www.thepinesisters.com